We strive to make the rental process as convenient as possible for our customers. To help you get to know more about our facility, we have gathered a list of the most common self storage FAQs.
Do I need a reservation?
Calling ahead never hurts, but reservations are not required. Reserving in advance ensures that your unit will be ready when you arrive with your belongings.
Can I reserve a storage space in person, on the phone, or online?
Yes, reservations can be made by phone, on our website, or in person.
What happens if I cancel a reservation?
You may cancel your reservation at any time.
Are there specific times that I can access my storage unit?
Outdoor Self-Storage units:
Sunday – 10am-4pm
Outdoor Self-Storage units and Parking:
Sunday – 10am-4pm
What if I forget my access code?
Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.
Where can I find a list of storage facility sizes?
Check the Size Guide on our website.
What is drive-up access?
A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor and allows for easy storage of large and heavy items.
What is meant by climate-controlled storage?
Climate-controlled units are interior units that ensure less dust, pests, and humidity that might ordinarily harm your belongings. These units are kept cool in the summer and warm in the winter. We recommend storing your most valuable items in a climate-controlled storage unit.
Do you have storage unit specials?
Our storage facilities regularly run specials. For detailed information check the location website..
Do you have car, boat and RV storage?
We feature both open and enclosed boat and RV storage at our Milford facility.
Are Certain items prohibited in storage units?
Yes. Anything that could increase the risk of damage to your belongings or those of others is prohibited.
How much is a self storage unit?
You can check the sizes and prices of units on our website.
Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are all month-to-month. No long-term lease is required.
What are my bill payment options?
You can pay your bill conveniently through our online bill pay feature or drop off payment at the leasing office.
What happens if I’m late with my payment?
Rent is due by the 1st of each month. If not received by the 10th, a late fee is applied. By the 14th day without payment, charges for outsourced late and lien notices are incurred. Prompt communication with the office is advised for any payment concerns.
For a comprehensive understanding of all terms and potential charges, please refer to the full lease agreement.